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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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What happens if I delete a table that has taken orders?It is switched off instead of deleted, and the page tells you so. Past orders keep the table name they were placed under, which is the point: removing the table would quietly detach your own history. AnsweredA table wants separate bills. What do I press?Open the table and press Split the bill. Stay on By item, tap a dish in the list on the left, then tap the bill it belongs to. Press + Another bill for each extra person, up to twelve bills on one tab AnsweredCan I take a booking over the phone myself?Yes. The same page has a Book form at the bottom: name, people, when, phone, a table if you want to give one, and notes. It joins the same list as the ones guests make, and each row says which way it AnsweredHow does a waiter start a table?Tap the table on the Tables screen of a waiter phone or a POS machine. A free table opens straight away with an empty tab; a table that already has one opens what is on it. There is only ever one open AnsweredCan I take dine-in orders without printed QRs, from a waiter's phone?The system's dine-in entry is the QR by design (it's what removes the waiter trip). A waiter CAN scan the table's code on the customer's behalf and hand the phone over. AnsweredWhat does the guest get when I press Call?A WhatsApp saying their table is ready and asking them to come to the host within ten minutes. It rides the same message lane as every other customer message, so your pause switch and your message his AnsweredDo I have to place every table on the plan?No. Any area where at least one table has been placed is drawn as a room, and tables in that area with no position sit in a plain grid underneath it. A table can never vanish from the floor by being f AnsweredWhat shows on the kitchen screen?Everything that has reached the kitchen, oldest first: counter sales, rounds from tables, orders guests placed on the table QR code, orders from your ordering page and orders from delivery apps. One c AnsweredHow does the waitlist work?It is the queue at the door. Under Waitlist on Orders → Reservations & waitlist, add the person: name, how many they are, a phone number and notes. They sit as Waiting with the minutes counting up. Pr AnsweredSomeone photographed our table QR and 'ordered' from home as a prank — risk?A table order placed from home still lands on your board with the table name — staff glance, see table 7 empty, cancel with reason. Codes can also be rotated by retiring/re-adding a table if one leaks AnsweredHow many people can join a group order?You decide, and it is a real setting rather than a vague limit: Settings → Group orders, "How many people, including the organiser" — anywhere from 2 to 50, and 20 unless you change it. The same scree AnsweredCan dine-in be cash-only while delivery takes card machine?Yes — dine-in's allowed payment list is separate. Checkout refuses a method not allowed for tables rather than silently switching it. AnsweredWhat is the treasure hunt perk?A dine-in game where a visit can uncover a prize — configured under the dine-in perks (Pro tier for prize-bearing games). It gives tables a reason to scan every visit. AnsweredCan hotel rooms use this as room service?Rooms are tables with nicer names — 'Room 214' works exactly like 'Table 12', including the QR card by the phone. Delivery-style address flow stays available for outside orders. AnsweredCan I put something on a tab that is not on the menu?Yes. Inside a round there is a line you type by hand: a short name and a price. Use it for a bottle of water out of the fridge or a one off charge. It is not a menu dish, so it takes no stock and it w AnsweredDoes the scan-again perk require the same table?It rewards the RETURNING customer, recognised by their number, whichever table they sit at. Loyalty is to the person, not the furniture. AnsweredWhat sizes do the print-pack cards come in?Per-table PNG and SVG (scalable to any size) plus a print-ready A4 sheet. Most restaurants print tent cards from the A4 and laminate. AnsweredCan the cooks answer a delivery app order without leaving the kitchen?Yes, when that order is still waiting for an answer. Its ticket carries Accept the order and Refuse right on the kitchen screen, so nobody walks across to a tablet on the wall while the pass fills up. AnsweredWhat actually happens when a guest "finds treasure"?You pick an item and how many tables to hide it at; the system chooses the tables at random. A guest only sees it at the order-summary step, it is added free, and the kitchen ticket prints "(treasure) AnsweredWhat's the group-order etiquette for who pays?The starter pays — the link they share says so. It mirrors how tables actually work: one bill, one payer, friends sort themselves out. AnsweredCan a customer just type in a table number instead of scanning?No, deliberately. Your normal link never offers dine-in; the only way into a table order is scanning that table's card, which carries a random ten-character code rather than the table name. Nobody can AnsweredCustomer scanned table 4 but moved to table 9 — what does the kitchen see?The order carries the table that was SCANNED. Staff correct it verbally (the ticket has the customer's name); for chronic movers, re-scanning at the new table before ordering fixes it. AnsweredHow does a split table close itself?Each bill is charged on its own, and the table closes by itself once every bill is paid and the table's own leftover money is in. If you try to charge the whole table while bills are still open, it re AnsweredKitchen wants dine-in tickets marked loudly — options?They already are: dine-in tickets name the table prominently instead of an address. Kitchens separate the two streams at a glance. AnsweredIs VAT charged on top of the service charge?VAT sits inside the total with the service charge included, as the law requires, because the charge is part of what the guest pays for the meal. The receipt shows the subtotal, the service charge on i Answered
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