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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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A guest scanned at lunch and ordered delivery from home that night — did it go to the table?No. The scanned table lives in that browser tab only, for at most four hours, so a later visit through your normal link is an ordinary delivery order. There is also a "Not at a table?" link on the che AnsweredHow do I take the whole dining room offline for a private event?Untick "Accepting scans" on each table and Save. Scanning those cards then shows the normal delivery storefront rather than an error. Tick them back afterwards — the same printed cards work again; not AnsweredI have several restaurants. Can I see the bookings for all of them?Not as one list, but the count is there. The Branches screen on our website shows today's bookings for each branch in your group, with a total across them, beside the orders and the revenue. Open a br AnsweredDo table QRs work for shisha cafes with outdoor seating?Perfectly — outdoor tables are just tables. Laminate the cards; the scan-to-order flow doesn't care about walls. AnsweredIs a kitchen display screen included, or is it another purchase?Included. A kitchen display system here is a device you pair as a screen in the kitchen, not a separate product with its own price. Any Android tablet or an old phone will do, and there is no limit on AnsweredWhy can't my group use a discount code?The group checkout offers no coupons, no round-up, no upsell shelves — one shared bill with a dozen contributors makes a code discount impossible to attribute fairly. Participants do get the loyalty-c AnsweredDoes sending a round take the stock straight away?Yes, the moment it is sent, because the kitchen is already cooking it. If somebody sends more of a dish than you have left, the round is refused and the screen says exactly how many are left, so nothi AnsweredDoes the waitlist need a phone number?No. A name and a party size are enough, and Call then just marks them as called. With a number you can let people wait in the car or in the shop next door rather than standing in your doorway, which i AnsweredCan I see which tables order most?Table names ride every dine-in order, so the orders board filtered by table tells the story. The happy-table draw also uses live table activity. AnsweredWhat does a guest have to fill in to book?How many people, a day, a time and a name. That is all that is required. A WhatsApp number and one line of notes, a birthday, a high chair, a window seat, are offered and optional. There is no account AnsweredWe renamed table 12 to "Terrace 3" — will old tickets change?No — past orders keep the name that was true when they were placed; only new scans use the new name. The printed card keeps working too: renaming never changes the code, only "New code" does. AnsweredI picked my brand colours for the QR card and it refused to save. Why?Two rules, refusals rather than silent corrections: the code must be darker than its background (light-on-dark codes fail on plenty of phones), and the pair needs at least 4:1 contrast. The designer s AnsweredThe guests changed their minds about splitting. Can I undo it?Yes, while nothing has been paid. Open the table and change the split: moving between By item and Evenly rebuilds the bills, and tapping a dish on a bill takes it back off. Everything unassigned stays AnsweredCan the kitchen screen be in Arabic?Yes, and it is set per device. On that device open Settings → Language and choose Arabic; the screen's own wording changes. Dish names show in Arabic where you have given the dish an Arabic name, and AnsweredSomeone joined our group order but never picked anything — can we still order?Yes — an empty person just shows "Nothing yet". The only thing that blocks the order is an item that became unavailable, and both the organiser and whoever added it are messaged about that. The organi AnsweredDoes it matter how many seats I put on a table?It is there to help your staff, and nothing is blocked by it. The seat count shows on each table on the Tables screen and at the top of an open tab, so a waiter hunting for a spot for six can see one AnsweredThe cook says we are out of the fish. Can they take it off themselves?Yes, and they should. Press Something has run out on the kitchen screen, pick the dish, then either say how many are still possible or None left. It comes off your ordering page and your POS at once, AnsweredCan customers order from a tablet I leave on the table instead of scanning a code?There is no tablet on the table mode, and you do not need one. A restaurant tablet ordering system means buying, charging and cleaning a tablet per table, and a QR card does the same job on the guest' AnsweredDo table QRs expire?No — a table's code is stable until you retire the table. Reprinting is only ever needed for wear and tear. AnsweredCan I use the service charge as a tip for the staff?How you share it out is entirely yours to decide. The product adds it and shows it: its own line on the tab, on each bill and on the printed receipt, so it is easy to add up at the end of the night. T AnsweredCan guests add themselves to the waitlist from their phone?Not today. The waitlist is filled in by whoever is at the door, on Orders → Reservations & waitlist. What guests can do for themselves is book a table ahead on your booking page. If you want a queue p AnsweredCan I see which tables have the treasure hidden at them?No — and neither can anyone else: not on the page, not in the change log. If that list existed anywhere readable, somebody could go and sit at the right table. You see only how many are hidden and how AnsweredA table's card got stolen — do I need a locksmith?Retire the table, add it again, print the new card — the old code dies instantly. Thirty seconds, no locksmith. Answered
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