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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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The router gave my printer a new address and nothing prints. Do I have to retype it on every device?No. On the POS open Settings → Printing and press Find printers on this wifi: it lists every printer answering on the network and, for one that has gone quiet, offers the new address with one tap. The AnsweredWhy did the cash drawer not open on the waiter's phone?On purpose. A drawer opens where it is, in front of whoever is accountable for it. If a waiter's phone popped the drawer at the counter, it would sit open in an empty room with nobody watching it. Onl AnsweredHow do I give a customer their money back?On the POS open Find a sale and search by the receipt number, an amount, or the last four digits of their phone. Tick the dishes going back, then a manager picks their own name and types their own fou AnsweredThe kitchen has run out of a dish. Can they flag it themselves?Yes, straight from the kitchen screen. It is one of the three things that screen does, alongside ticking dishes and pressing Ready. Nothing on it can cancel, discount, refund or take money, which is n AnsweredDoes Get Menu take the card payment?No. Your [card machine](/pos-hardware) takes the money exactly as it does today. The POS records how each sale was paid so your reports and your drawer add up. That is what the payment buttons under S AnsweredCan I keep my own copy of the drawer count?Yes. The closing screen has a copy button that puts the whole count on your clipboard as plain text, ready to paste into a message or a notes app. The [Z report](/docs/pos) also prints, and the same f AnsweredIf I sell the last biryani at the counter, does it stop selling online?Yes, on the dishes you track. One set of counts covers the counter and the ordering page, so a dish that runs out at the counter goes [sold out](/features/real-time-stock-control) on your page at the AnsweredDoes the POS print receipts in Arabic?Yes. Choose the language under Settings, The POS, Printing and receipts. Arabic prints as a picture rather than as letters, because a [receipt printer](/pos-hardware) cannot join Arabic letters up cor AnsweredMy drawer was short last night. Where do I start looking?Reports, Shifts and the POS. Every shift shows what should have been in the drawer, what was counted and the difference. The should be figure is the float, plus the cash the sales took, minus cash ref AnsweredHow do I give my staff a free meal or a discount at the counter without messing up my figures?Use the Discount button on the selling screen. It takes a percentage or an amount and always asks for a reason, and a manager types their own four numbers to apply it. The reason is stored on the sale AnsweredCan I turn the automatic yearly renewal off?Yes, from Settings, Plan and billing, in the panel called The POS. With it off, the devices simply stop on the paid until date unless you renew before, and the same four reminders still reach you. You AnsweredThe gift card does not cover the whole bill. What do I do?Put the card's remaining balance on the [gift card](/docs/gift-cards) line and the rest on cash or the card machine. Type more than the card holds and the POS refuses and tells you exactly what is lef AnsweredI rang up the wrong order and the ticket printed. How do I undo it?If it was not paid for, a manager voids it with a reason and the void is recorded. If it was already paid for, it is a refund rather than a void, because those are different events with different mone AnsweredDo voided sales just disappear?No. A void is recorded with the reason, the manager who approved it and the time. The number of voids and their value are on the [Z report](/docs/pos) for that shift, and on Reports, Shifts and the PO AnsweredCan I print a mid service reading without ending the shift?Yes. The closing screen has a button for exactly that. It prints the day so far and leaves the shift running, which is useful at a shift change or before somebody banks a bundle of cash. Nothing is co AnsweredIf my plan payment fails, do I lose the POS as well?No, and that is deliberate. Your web dashboard locks while the plan is unpaid, but you paid for the POS separately, so the machines at the counter carry on selling and everything they take is safe. Th AnsweredWhat does Should be there mean on the closing screen?It is the cash the POS expects in the tray: your float, plus cash sales, plus money paid in and cash handed in from tables, minus cash refunds and anything paid out. Card sales are not in it, because AnsweredDo counter sales and online orders share the same order numbers?Yes, one run of numbers for the whole restaurant. A counter sale draws the next number the same way an order from your page does, so your reports, your invoices and your accountant see one sequence ra AnsweredCan I refund a sale from last week?Yes, within thirty days. Find a sale on the POS looks back thirty days and searches by receipt number, amount, or the last four digits of the customer's phone. The sale itself never disappears either AnsweredWhat restaurant POS hardware do I actually need to buy before I switch the counter on?Less than you might think. The app runs on an iPad or iPhone and on any Android tablet or phone, so a mid range tablet is enough for a POS that sells. For paper you need a thermal receipt printer on y AnsweredHow do I count the drawer at the end of the night?Press Close the shift. The screen shows a tile for each note, 500 down to 5, plus one for coins. Tap a tile and type how many of that note you have. Counted adds itself up as you go, next to Should be AnsweredWhat prints when I cancel an order? My kitchen kept cooking a cancelled one.Two things now print the moment an order is cancelled or voided, from the POS or from the orders board. Every station that got a ticket for it prints a CANCELLED slip with the dishes and the reason, s AnsweredWe do a weekend market stall as well as the shop. Can I take a second tablet there with the same POS?Yes. Pair another device under Settings → The POS and take it with you, because there is no limit on devices and no charge per device. It works like a POS for a food truck: mobile data or no signal at AnsweredI run a pizza place with half and half toppings and a long list of extras. Can a pizza POS here handle all those options?Yes, because the POS sells from the same menu as your ordering page, and every dish carries its option groups. Set them up on the dish under Menu: a Size group marked Must pick, an Extras group with a AnsweredDoes a discount at the counter need a manager?Yes. A cashier can open the discount screen and see exactly what it would do, and cannot apply it. A manager picks their own name and types their own four numbers, and the discount is recorded against Answered
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