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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Can I turn the automatic yearly renewal off?Yes, from Settings, Plan and billing, in the panel called The POS. With it off, the devices simply stop on the paid until date unless you renew before, and the same four reminders still reach you. You AnsweredThe gift card does not cover the whole bill. What do I do?Put the card's remaining balance on the gift card line and the rest on cash or the card machine. Type more than the card holds and the POS refuses and tells you exactly what is left on it, so you can AnsweredI rang up the wrong order and the ticket printed. How do I undo it?If it was not paid for, a manager voids it with a reason and the void is recorded. If it was already paid for, it is a refund rather than a void, because those are different events with different mone AnsweredDo voided sales just disappear?No. A void is recorded with the reason, the manager who approved it and the time. The number of voids and their value are on the Z report for that shift, and on Reports, Shifts and the POS as sales ca AnsweredCan I print a mid service reading without ending the shift?Yes. The closing screen has a button for exactly that. It prints the day so far and leaves the shift running, which is useful at a shift change or before somebody banks a bundle of cash. Nothing is co AnsweredIf my plan payment fails, do I lose the POS as well?No, and that is deliberate. Your web dashboard locks while the plan is unpaid, but you paid for the POS separately, so the machines at the counter carry on selling and everything they take is safe. Th AnsweredWhat does Should be there mean on the closing screen?It is the cash the POS expects in the tray: your float, plus cash sales, plus money paid in and cash handed in from tables, minus cash refunds and anything paid out. Card sales are not in it, because AnsweredDo counter sales and online orders share the same order numbers?Yes, one run of numbers for the whole restaurant. A counter sale draws the next number the same way an order from your page does, so your reports, your invoices and your accountant see one sequence ra AnsweredCan I refund a sale from last week?Yes, within thirty days. Find a sale on the POS looks back thirty days and searches by receipt number, amount, or the last four digits of the customer's phone. The sale itself never disappears either AnsweredWhat restaurant POS hardware do I actually need to buy before I switch the counter on?Less than you might think. The app runs on any Android tablet or phone, so a mid range tablet is enough for a POS that sells. For paper you need a thermal receipt printer on your wifi, on your network AnsweredHow do I count the drawer at the end of the night?Press Close the shift. The screen shows a tile for each note, 500 down to 5, plus one for coins. Tap a tile and type how many of that note you have. Counted adds itself up as you go, next to Should be AnsweredWe do a weekend market stall as well as the shop. Can I take a second tablet there with the same POS?Yes. Pair another device under Settings → The POS and take it with you, because there is no limit on devices and no charge per device. It works like a POS for a food truck: mobile data or no signal at AnsweredI run a pizza place with half and half toppings and a long list of extras. Can a pizza POS here handle all those options?Yes, because the POS sells from the same menu as your ordering page, and every dish carries its option groups. Set them up on the dish under Menu: a Size group marked Must pick, an Extras group with a AnsweredDoes a discount at the counter need a manager?Yes. A cashier can open the discount screen and see exactly what it would do, and cannot apply it. A manager picks their own name and types their own four numbers, and the discount is recorded against AnsweredHow do I record cash taken out of the drawer to pay a supplier?On the shift screen, under Money in and out of the drawer, choose Paid out, type the amount and say what it was for. It comes off what the drawer should hold, so the count at the end still balances. M AnsweredCan the POS talk to my card machine directly?Not yet, and we would rather say so than promise it. Today every restaurant's machine is typed by hand: the cashier keys the amount on the machine, reads the answer, and the POS records how it was pai AnsweredDo I need a card saved before I can switch the POS on?Yes. It is charged the day you add it, so a card has to be on file first and your plan has to be active. If either is missing, the panel on Settings, Plan and billing says which one and points you at AnsweredHow do I get the grill and the juice counter to print separately?Add a station for each place that cooks, under Settings, The POS, Printing and receipts. Give each its printer address and how many copies it needs. Then on each dish, pick who cooks it. One order bec AnsweredHow do I cancel a sale that has already printed?If it was not paid for, a manager voids it with a reason. If it was paid for, it is a refund rather than a void. Either way the sale stays on record, marked, with the reason and the person on it. Sale AnsweredA waiter took cash at the table. How does that reach the drawer?The waiter carries it and hands it in, and the hand in is recorded against them on the shift. A waiter's phone will not open the counter drawer, on purpose: a drawer should open where it is, in front AnsweredIs this a cloud based restaurant POS, or does everything run on the device?Both, on purpose. Prices, stock, tables, staff and reports live with us, so every device and your ordering page agree with each other. The device keeps its own copy of the menu and its own record of w AnsweredWe are a small hotel restaurant. Can guests charge meals to their room with a hospitality POS like this?There is no room charge feature as such, but house accounts come close. Set up an account per room under Settings → House accounts with a limit, and the cashier picks House account on the Charge scree AnsweredDo I have to count note by note, or can I type one total?Either. Tapping through the note tiles is quicker than it sounds and it catches your own miscounts. If you have already counted on paper, put the whole amount in the coins tile instead and be done. Th AnsweredHow do I know nothing is stuck on a device?The device's own settings show how many sales are waiting to go up, and the selling screen shows a line whenever that number is above zero. When it says nothing is waiting, everything that device has AnsweredCan I change the closing line on my receipts for Ramadan and put it back afterwards?Yes, whenever you like. Open Settings → Printing & receipts and edit A closing line of your own under What the receipt says, then press Save. The panel beside the form shows exactly what will print, b Answered
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