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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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What is the banner saying a newer version is ready?It appears when we publish a new version of the app. Update now installs it in about twenty seconds, and the device cannot sell while it does, so do it between customers or at closing. Later leaves it AnsweredWhat is a waiter's phone device for?It opens on the floor plan instead of a selling screen, because a waiter starts at a table rather than at a counter. They take a round, send it to the kitchen, add another round later and settle the b AnsweredCan a cashier do a refund on their own?No. A refund always needs a manager or the owner, and the POS checks the role against your people list rather than trusting whatever the machine says about itself. A manager can approve on the spot wi AnsweredSomebody left the team. How do I take their POS access away?Switch them off under People at the POS. Their PIN stops working at once and they cannot sign in anywhere. Every sale they ever took keeps their name on it, which is exactly what you want when you are AnsweredCan the same person sign in on more than one device?Yes. People belong to the restaurant, not to a machine, so anybody with a PIN can sign in on any device you have paired. The lock after wrong tries follows the person rather than the device, which is AnsweredIs it possible to put a sale aside while somebody goes to the car for cash?Yes. Park it, serve the next person, then pick it back up by name. Nothing has been charged and the kitchen has not been told. Orders that are already with the kitchen but not paid for show in the ope AnsweredCan I refund only part of a sale?Yes. Tick the lines that are going back, or type an amount smaller than the sale. You can do it more than once, as long as the running total never passes what the customer paid. The POS tells you exac AnsweredIf I open an old Z report, is it worked out again?No, and that matters. The figures are stored exactly as they stood when the shift was closed. A change later to how something is counted must never quietly rewrite a night somebody already counted, si AnsweredOur counter is downstairs and the kitchen is upstairs. Will a POS kitchen display system still get the tickets?Yes. The kitchen screen does not need to be near the counter, because tickets reach it through your internet connection rather than a cable. Pair a tablet upstairs as A screen in the kitchen under Set AnsweredWhy did my pairing code stop working after a few minutes?A pairing code lasts fifteen minutes and works once, on purpose. Leave the page and it is gone. Make a new one from Settings, The POS: add the device, and the six characters appear big on screen for y AnsweredCan I connect my card machine to the POS?Not today. The cashier keys the amount into the card machine, reads approved or declined, and taps the matching button on the POS. Under Settings, The POS you can record the machines you have, so the AnsweredCan I take a gift card at the counter?Yes. Gift card is one of the ways to pay on the Charge screen. The cashier types the code and the amount, and the balance comes down when the sale goes through. If money is later given back on that sa AnsweredWhat is a house account for?A company or a regular who runs a tab and settles later. You give the account a name and a credit limit, staff pick it as the way to pay, and what they spend is added to the account. A charge that wou AnsweredHow do I add a new cashier?Settings, The POS, under People at the POS. Type their name, choose what they may do, and give them four numbers. Sell is a plain cashier. Sell and approve discounts is a manager, who can also give mo AnsweredCan a customer pay half in cash and half by card?Yes. On the Charge screen add a line for each way of paying and put an amount on each. The POS refuses anything under the total and says exactly how much is short, and works out the change when the ca AnsweredThe card failed on renewal day. What happens now?The devices stop on the day the paid period ends, and we try the card once a day for a week after that in case it recovers on its own. If it does, everything starts again with nothing for you to do. I AnsweredIs the Z report available in Arabic?Yes. The point of sale runs in English or Arabic, and the report prints in whichever the machine is set to. Receipts and kitchen tickets follow the same setting, so a counter can run in Arabic while y AnsweredWe run a busy shawarma counter with a queue at lunch. Is this a quick service restaurant POS or is it built for table service?It does both, and the counter side is built for speed. A quick service restaurant POS here is three taps: tap the dishes, press Charge, take the money, and the change is worked out for you. Under Sett AnsweredCan I close a shift when sales are still waiting to be sent?You are warned not to, and you should not. Until a sale has gone up, that money is only written down on the machine, so the Z report would be missing it. Leave the tablet on the wifi for a moment and AnsweredWhy will the POS not let me type more than the total on the card machine button?Because only cash can be over. If the card machine took the exact amount and somebody types more, the difference would come out of your drawer as change against money the card never paid. So overpayin AnsweredCan a shift run past midnight?Yes. Nothing closes it at midnight, which is exactly what late night restaurants need. A shift ends when a person ends it. Your reports still cut days by your own timezone, so a shift that opens at 8p AnsweredWhat if a station's printer stops answering?Its dishes print at the counter instead, with the station's name across the top, so somebody can walk the ticket over. Nothing is ever dropped quietly. Every print is recorded with whether it worked, AnsweredWhat happens to the POS if my plan payment fails?The counter keeps selling. A paid POS add-on is separate from your plan, so a plan problem locks the web dashboard and leaves the point of sale working. If the add-on itself lapses, the machine shows AnsweredWe are a staff cafeteria with a fixed price set meal. Does a cafeteria POS like this suit that?Yes, and it is one of the simplest setups. Make the set meal a menu item with its price, and add an option group for the choices, for example Rice or Bread, marked Must pick. Put it in the Most sold t AnsweredIs VAT added on top of the POS price?The price is quoted before VAT, and the screen shows the exact figure that will be charged next to it. UAE restaurants pay five per cent on top. Outside the UAE it is zero rated, the same rule your pl Answered
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