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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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Can I refund more than the customer paid?No. The POS adds up everything already given back on that sale and refuses anything that would pass what was paid. Without that rule, two half refunds and a full one hand out more than the customer ev AnsweredThe customer paid with a gift card. Where does the refund go?Back onto the same [gift card](/docs/gift-cards), and the POS reads which card that was from the sale itself rather than from anything typed at the counter. House accounts and store credit behave the AnsweredDoes every POS machine have its own shift?Yes. A shift belongs to one device, because the [cash drawer](/pos-hardware) sits under that device and one person is accountable for it. Two counters means two shifts, two floats, two counts and two AnsweredCan I use an old Android phone as a kitchen display instead of buying a tablet?Yes. A [kitchen display](/features/order-customization-modifiers) system on Android is just a paired device of the kind A screen in the kitchen, and any Android phone or tablet will do. Add it under S AnsweredWould this work in a food truck with only mobile data?Yes, and it is a good fit. Sales are kept on the device and go up whenever there is signal, so a dead spot at lunch costs you nothing. Take a Bluetooth printer, keep half an eye on the waiting count i AnsweredOne of my tablets was stolen. How do I stop it selling?Open Settings, The POS and press Disconnect on that device. It stops the moment it next reaches us and everything on it is wiped. Sales it already sent are safe in your reports. Pairing a replacement AnsweredDo I need to buy a POS machine from you?No, we do not sell hardware. An iPad, an iPhone or any Android tablet or phone runs it. A proper [POS terminal](/pos-hardware) such as a Sunmi or an iMin works with its built in printer and drawer por AnsweredWhat if I have no receipt printer? Can I still get the Z report?Yes. With no printer set up, the report appears on the screen instead so you can read it, and the copy button puts the count on your clipboard. Everything is also in your admin under Reports, Shifts a AnsweredMy cashier typed the wrong PIN too many times and cannot sign in now.Five wrong tries lock that person for five minutes. Nobody else is affected, and the POS itself is never locked, so somebody typing wrong numbers on purpose cannot shut your counter down. If you canno AnsweredA customer orders at the counter but wants to sit down and eat. Do I ring it up as a sale or open a table?Either works, and it depends on whether you will add to it later. If they pay now and that is the end of it, ring it up as a counter sale and the [kitchen ticket](/features/order-customization-modifie AnsweredDo the devices need their own wifi network?No, your normal one is fine. What matters is that a network printer sits on the same network as the device printing to it. Bluetooth printers pair straight to the device instead. If your wifi is weak AnsweredWhat is the banner saying a newer version is ready?It appears when we publish a new version of the app. Update now installs it in about twenty seconds, and the device cannot sell while it does, so do it between customers or at closing. Later leaves it AnsweredWhat is a waiter's phone device for?It opens on the [floor plan](/docs/tables-service) instead of a selling screen, because a waiter starts at a table rather than at a counter. They take a round, send it to the kitchen, add another roun AnsweredCan a cashier do a refund on their own?No. A refund always needs a manager or the owner, and the POS checks the role against your people list rather than trusting whatever the machine says about itself. A manager can approve on the spot wi AnsweredSomebody left the team. How do I take their POS access away?Switch them off under People at the POS. Their PIN stops working at once and they cannot sign in anywhere. Every sale they ever took keeps their name on it, which is exactly what you want when you are AnsweredCan the same person sign in on more than one device?Yes. People belong to the restaurant, not to a machine, so anybody with a PIN can sign in on any device you have paired. The lock after wrong tries follows the person rather than the device, which is AnsweredIs it possible to put a sale aside while somebody goes to the car for cash?Yes. Park it, serve the next person, then pick it back up by name. Nothing has been charged and the kitchen has not been told. Orders that are already with the kitchen but not paid for show in the ope AnsweredCan I refund only part of a sale?Yes. Tick the lines that are going back, or type an amount smaller than the sale. You can do it more than once, as long as the running total never passes what the customer paid. The POS tells you exac AnsweredIf I open an old Z report, is it worked out again?No, and that matters. The figures are stored exactly as they stood when the shift was closed. A change later to how something is counted must never quietly rewrite a night somebody already counted, si AnsweredOur counter is downstairs and the kitchen is upstairs. Will a POS kitchen display system still get the tickets?Yes. The kitchen screen does not need to be near the counter, because tickets reach it through your internet connection rather than a cable. Pair a tablet upstairs as A screen in the kitchen under Set AnsweredWhy did my pairing code stop working after a few minutes?A pairing code lasts fifteen minutes and works once, on purpose. Leave the page and it is gone. Make a new one from Settings, The POS: add the device, and the six characters appear big on screen for y AnsweredCan I connect my card machine to the POS?Not today. The cashier keys the amount into the [card machine](/pos-hardware), reads approved or declined, and taps the matching button on the POS. Under Settings, The POS you can record the machines AnsweredCan I take a gift card at the counter?Yes. [Gift card](/docs/gift-cards) is one of the ways to pay on the Charge screen. The cashier types the code and the amount, and the balance comes down when the sale goes through. If money is later g AnsweredWhat is a house account for?A company or a regular who runs a tab and settles later. You give the account a name and a credit limit, staff pick it as the way to pay, and what they spend is added to the account. A charge that wou AnsweredHow do I add a new cashier?Settings, The POS, under People at the POS. Type their name, choose what they may do, and give them four numbers. Sell is a plain cashier. Sell and approve discounts is a manager, who can also give mo Answered
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