Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 995 questions answered
- 18 topics
- Every question answered before it appears
Is my restaurant too small for a point of sale system?If you take money and cook food, no. The question worth asking is not size but whether you currently know what you sold yesterday and whether the drawer was right. If the answer is a shrug, a POS pays AnsweredHow does a channel partner actually get paid?You are not paid by us — you are paid by your restaurants, and you settle with us for your partner price. Settlements are per restaurant per month and are made only from money that actually arrived, s AnsweredWhy is my partner balance shown per currency instead of as one number?Because your restaurants may be billed in different currencies, and adding them together produces a figure that is true in none of them. Each currency gets its own balance. A partner whose restaurants AnsweredAs a channel partner, can I charge whatever I like?Above your partner price, yes. Below it you are refused, with the reason on screen — selling under what you pay us is a loss you would discover at settlement rather than at the point of sale. There is AnsweredWhere do I see what I have earned in total, not just what is owed right now?Your affiliate dashboard shows both. The balance is what is outstanding today; beside it a lifetime summary shows what has already been paid to you and what you have earned overall. Both are per curre AnsweredChannel partner or affiliate — which one am I?A CHANNEL PARTNER is a reseller: you get your own partner price for each package, you decide what the restaurant pays, you keep the difference, and you get a portal to run it in. An AFFILIATE introduc AnsweredDoes my accountant get what they need?Yes. Monthly statements come as a PDF and a spreadsheet, every order has an invoice, and counter sales print as proper tax invoices with the VAT line and your tax number once that number is saved on y AnsweredWhat does archiving an affiliate link do to restaurants already on it?Nothing. Archiving stops the link bringing in anything new; every restaurant already attributed to it stays attributed, and anything owed on them keeps accruing and being paid as normal. It is a way o AnsweredWho can see my sales figures?Your own staff, according to their role, and our support team when something needs fixing, which is recorded every time it happens. No other restaurant can ever see your data. That separation is enfor AnsweredDoes my monthly affiliate payment get smaller over time?No. On the monthly model your share is a fixed proportion of what the restaurant pays, so it moves only if their bill does. It does not taper and it does not expire while they stay. AnsweredHow many affiliate links can I have?As many as you find useful. People run one per channel — one for a WhatsApp group, one for a printed card, one for a particular city — because the portal shows them separately and that is how you find AnsweredOne of my restaurants stopped paying. Am I out of pocket?No. A line is only ever made from a month a restaurant ACTUALLY PAID FOR, so a restaurant that stops paying simply produces nothing that month, in either direction — you are never asked to fund a cust AnsweredI only want to introduce a few restaurants. Do I need a portal?No — that is the affiliate side, and it runs on email and bank transfer rather than a login, because you have no prices to set. You get a personal link, restaurants sign up through it, and you are pai AnsweredIs there a minimum number of restaurants to become a channel partner?No minimum and nothing to buy up front. You can hold one restaurant or many, and in more than one country. AnsweredDo I need separate restaurant inventory software as well?No. Ingredients, recipes that link a dish to what it uses, suppliers and purchase orders are part of what you already have, and stock comes down as things sell, at the counter and on your page alike. AnsweredDo the restaurants I sign up see what I pay you?No. They are invoiced at the price YOU set, and your trading name is on that relationship, so the arrangement is not hidden from them — but your partner price and your margin are between you and us an AnsweredWhy does a restaurant I onboarded have so little time before it needs paying for?Because it is not a self-serve trial. A restaurant that signs itself up is exploring; a restaurant a partner built and handed over has already been sold to, so it gets a day rather than a fortnight. I AnsweredWhere should I ask something that is not answered here?Support, and the contact details are on the support page. This forum and the documentation are the two written surfaces: docs carry the long form, threads here are the short answers to the way people AnsweredDoes a restaurant know it came through a channel partner, and can it see what I make?It knows who it pays, because that is who bills it. It cannot see your partner price or your margin anywhere in its dashboard — those live in your portal only. The restaurant's own plan, features and AnsweredI was refused a price below my own partner price. Why?Because it was your first paying restaurant. Pricing below your partner price is allowed once you already have at least one OTHER restaurant on a paid plan — the shortfall gets netted off against your AnsweredCan a partner website use a domain I already own?Not today. The address is a short name of your choosing in front of our partner-sites domain, which is yours to pick and yours to keep. It is short enough to print. If a domain of your own matters to AnsweredWill the partner flyers show my prices or yours?Only a price you have set yourself, and never ours. Give a package a price on the Pricing tab and the flyers say 'from' that figure in your own currency. Set none and no price appears anywhere on them AnsweredWill I be told when somebody signs up through my link?Yes — an email lands when a restaurant you introduced completes its signup. Channel partners get the same when a restaurant they onboarded is created. It is the one message actually worth sending, and AnsweredWhat is the flyer kit in the partner portal?A ready-made set of marketing flyers covering every feature of the product, generated with your branding on them and downloadable in one go. There is a preview so you can see them before sending, and AnsweredWhat are the two affiliate payout models and can I change my mind?One pays you a single larger amount for the first month of a restaurant you introduced; the other pays you a smaller amount every month for as long as that restaurant stays with us. You choose per lin Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.