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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 995 questions answered
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Can a cashier reprint a receipt for a sale that a different cashier took?Yes. Print again is on the screen straight after a sale, and on any sale opened through Find a sale, whoever took it. Reprinting changes nothing about the sale and it keeps the name of the person who AnsweredHow does the cash drawer know when to open?Each way of paying has a tick called Opens the cash drawer. Cash has it on, a card machine does not. When a sale is charged with something that carries the tick, the POS sends the pulse to the drawer AnsweredCan I see the day's takings without closing the shift?Yes. The closing screen has a section called The day so far: sales, how they were paid, refunds, cancelled sales, discounts given, and what should be in the drawer. Looking changes nothing, so a manag AnsweredDoes the Z report print at the end of the shift?Yes, on your receipt printer, at the moment you close, in whichever language the machine is set to. There is also a button to print a reading part way through without ending the shift, which is what a AnsweredCan I sell a bottle of water that is not on my menu?Yes. The selling screen lets you type something in by hand: a name, a price and a quantity. It goes on the receipt and into the day's takings like anything else, so a counter never has to say no. Two AnsweredCan my manager approve a refund from their own phone, or do they have to walk over to the counter?They walk over, and that is deliberate. When a refund needs approval, a box appears on the cashier's device, the manager taps their own name and types their own four numbers, and the refund is recorde AnsweredCan I see who took each sale?Yes, that is what the four numbers are for. Every sale carries the person who rang it up, and refunds, voids and drawer movements carry the manager who approved them. Reports, Shifts and the POS lists AnsweredWhy will the POS not let me void a paid sale?Because a void would quietly undo a payment and leave the drawer and the report telling different stories. Money that came in has to go back out as a refund, with its own reason, its own approver and AnsweredWe are a bar and people want to keep a tab open all evening. Does a bar POS here do that?Yes, through tables. Add a few tables named Bar 1, Bar 2 and so on under Settings → Tables & QR ordering, and put them in an area called Bar. On the POS, tap the table to open a tab, add the drinks, a AnsweredCan the POS work as a plain restaurant cash register on day one, cash only, and grow from there?Yes. Under Settings → The POS, press Set up cash and card in the How people pay section and you have the usual buttons at once. Open the day with a float, sell with cash, and count the drawer note by AnsweredCan I write a note about why the drawer is out?Yes, and it is worth doing. There is a box on the closing screen asking what happened tonight, with an example such as giving the wrong change at lunch. Whatever you type is kept with that shift and s AnsweredWe only have the wifi router the landlord gave us and it drops a few times a day. Will a cloud based point of sale cope with that?Yes, because the sale is written on the device first and sent to us second. When the wifi drops the cashier keeps selling, the change is worked out on the device, and a green line says the sale is saf AnsweredThe drawer is short. What should I do?Count again first, because a miscounted fifty is the usual answer. If it is still short, close anyway and write what you think happened in the note box. Do not adjust the figure to make it balance. A AnsweredIf I change a price on my dashboard during service, when does the POS see it?Within about a minute. Cloud based restaurant POS systems keep the menu in one place rather than on each machine, and every paired device refreshes itself from that copy. A sale already in the basket AnsweredWho is allowed to close the shift?Anybody signed in can close a normal shift. You count the drawer note by note on the closing screen, and the POS shows what should be there, what you counted and the difference. A manager is needed fo AnsweredCan I reopen a shift after I have closed it?No. A closed shift is a finished record, and the Z report keeps the figures exactly as they stood when somebody counted, signed and banked. If new arithmetic could be applied to a closed day, no close AnsweredWhy did the cash drawer not open on the waiter's phone?On purpose. A drawer opens where it is, in front of whoever is accountable for it. If a waiter's phone popped the drawer at the counter, it would sit open in an empty room with nobody watching it. Onl AnsweredHow do I give a customer their money back?On the POS open Find a sale and search by the receipt number, an amount, or the last four digits of their phone. Tick the dishes going back, then a manager picks their own name and types their own fou AnsweredThe kitchen has run out of a dish. Can they flag it themselves?Yes, straight from the kitchen screen. It is one of the three things that screen does, alongside ticking dishes and pressing Ready. Nothing on it can cancel, discount, refund or take money, which is n AnsweredDoes Get Menu take the card payment?No. Your card machine takes the money exactly as it does today. The POS records how each sale was paid so your reports and your drawer add up. That is what the payment buttons under Settings, The POS AnsweredCan I keep my own copy of the drawer count?Yes. The closing screen has a copy button that puts the whole count on your clipboard as plain text, ready to paste into a message or a notes app. The Z report also prints, and the same figures sit in AnsweredIf I sell the last biryani at the counter, does it stop selling online?Yes, on the dishes you track. One set of counts covers the counter and the ordering page, so a dish that runs out at the counter goes sold out on your page at the same moment. The POS has its own Stoc AnsweredDoes the POS print receipts in Arabic?Yes. Choose the language under Settings, The POS, Printing and receipts. Arabic prints as a picture rather than as letters, because a receipt printer cannot join Arabic letters up correctly on its own AnsweredMy drawer was short last night. Where do I start looking?Reports, Shifts and the POS. Every shift shows what should have been in the drawer, what was counted and the difference. The should be figure is the float, plus the cash the sales took, minus cash ref AnsweredHow do I give my staff a free meal or a discount at the counter without messing up my figures?Use the Discount button on the selling screen. It takes a percentage or an amount and always asks for a reason, and a manager types their own four numbers to apply it. The reason is stored on the sale Answered
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