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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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Does a refund put the food back into stock?Only if you say so. There is a tick for putting the items back, because a refund for a burnt steak must not put the steak back on the shelf. Tick it for something unopened, leave it for anything that AnsweredI am one person on the counter with no manager. Is a POS system for a small restaurant like mine too much?It works fine with one person, because you add yourself with the role Everything and you are the cashier and the manager at once. Ring up sales, press Lock when you step away, and use Put aside when s AnsweredCan I open a shift with nothing in the drawer?Yes. Leave the amount at zero and the button changes to say you are opening with no change in the drawer. Counters that only take cards often work this way. A float exists so you can give change, noth AnsweredWhy does the card total on my Z report not match my card machine?Because they are two separate records, and comparing them is the point. At closing the POS asks for the batch total from the card machine and shows the difference beside what the POS recorded on card. AnsweredDo counter sales earn loyalty stamps?Yes, when the customer gives their number. The POS asks only if they want it, and a sale works perfectly well without one. The number is stored the same way your [ordering page](/ordering-system) stor AnsweredCan my staff record their working hours on the counter device?Yes. They [clock in](/docs/staff-hours) and out with the same four numbers they sign in with, and the hours come out in your reports, so the sheet of paper by the back door can go. The docs tab Staff, AnsweredI just paired a new tablet. How do I check it is really talking to my restaurant before service?Look at the device row under Settings → The POS. It reads Waiting for the code until the code is typed, and Selling or Live once the device has been in touch. On the device itself, open its own settin AnsweredWhat is the card machine end of day figure for?It is the batch total your card machine prints when you settle at night. Type it into the closing screen and the [Z report](/docs/pos) shows it beside what the POS took on card, with the difference. I AnsweredCan a cashier reprint a receipt for a sale that a different cashier took?Yes. Print again is on the screen straight after a sale, and on any sale opened through Find a sale, whoever took it. Reprinting changes nothing about the sale and it keeps the name of the person who AnsweredHow does the cash drawer know when to open?Each way of paying has a tick called Opens the cash drawer. Cash has it on, a [card machine](/pos-hardware) does not. When a sale is charged with something that carries the tick, the POS sends the pul AnsweredCan I see the day's takings without closing the shift?Yes. The closing screen has a section called The day so far: sales, how they were paid, refunds, cancelled sales, discounts given, and what should be in the drawer. Looking changes nothing, so a manag AnsweredDoes the Z report print at the end of the shift?Yes, on your [receipt printer](/pos-hardware), at the moment you close, in whichever language the machine is set to. There is also a button to print a reading part way through without ending the shift AnsweredCan I sell a bottle of water that is not on my menu?Yes. The selling screen lets you type something in by hand: a name, a price and a quantity. It goes on the receipt and into the day's takings like anything else, so a counter never has to say no. Two AnsweredCan my manager approve a refund from their own phone, or do they have to walk over to the counter?They walk over, and that is deliberate. When a refund needs approval, a box appears on the cashier's device, the manager taps their own name and types their own four numbers, and the refund is recorde AnsweredCan I see who took each sale?Yes, that is what the four numbers are for. Every sale carries the person who rang it up, and refunds, voids and drawer movements carry the manager who approved them. Reports, Shifts and the POS lists AnsweredCan Get Menu close the day for me if my staff forget?Yes. Under Settings → The POS, Close the day automatically, tick it and set a time after your closing time on your restaurant's clock. If nobody closed the day by then, Get Menu closes it: nobody coun AnsweredWhy will the POS not let me void a paid sale?Because a void would quietly undo a payment and leave the drawer and the report telling different stories. Money that came in has to go back out as a refund, with its own reason, its own approver and AnsweredWe are a bar and people want to keep a tab open all evening. Does a bar POS here do that?Yes, through tables. Add a few tables named Bar 1, Bar 2 and so on under Settings → Tables & QR ordering, and put them in an area called Bar. On the POS, tap the table to open a tab, add the drinks, a AnsweredCan the POS work as a plain restaurant cash register on day one, cash only, and grow from there?Yes. Under Settings → The POS, press Set up cash and card in the How people pay section and you have the usual buttons at once. Open the day with a float, sell with cash, and count the drawer note by AnsweredCan I write a note about why the drawer is out?Yes, and it is worth doing. There is a box on the closing screen asking what happened tonight, with an example such as giving the wrong change at lunch. Whatever you type is kept with that shift and s AnsweredWe only have the wifi router the landlord gave us and it drops a few times a day. Will a cloud based point of sale cope with that?Yes, because the sale is written on the device first and sent to us second. When the wifi drops the cashier keeps selling, the change is worked out on the device, and a green line says the sale is saf AnsweredThe drawer is short. What should I do?Count again first, because a miscounted fifty is the usual answer. If it is still short, close anyway and write what you think happened in the note box. Do not adjust the figure to make it balance. A AnsweredIf I change a price on my dashboard during service, when does the POS see it?Within about a minute. Cloud based restaurant POS systems keep the menu in one place rather than on each machine, and every paired device refreshes itself from that copy. A sale already in the basket AnsweredWho is allowed to close the shift?Anybody signed in can close a normal shift. You count the drawer note by note on the closing screen, and the POS shows what should be there, what you counted and the difference. A manager is needed fo AnsweredCan I reopen a shift after I have closed it?No. A closed shift is a finished record, and the [Z report](/docs/pos) keeps the figures exactly as they stood when somebody counted, signed and banked. If new arithmetic could be applied to a closed Answered
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