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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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How do I see which tables are busy without walking the floor?Two places. Settings → Tables & QR ordering marks a table Busy now. On a POS machine or a waiter phone the Tables screen is the room itself: white is free, dark has an open tab, amber means they have AnsweredWe moved the furniture around. Do I start the plan again?No. Open Floor plan, drag the tables to their new places, press Save the plan. Every table keeps its name, its scan code, its seats and its whole history. The devices pick up the new room on their nex AnsweredIs the QR menu just a PDF to read, or can people actually order from it?They order from it. A scanned QR menu opens your live menu with photos, descriptions and option groups, and the guest adds dishes and checks out from their seat with no address step. The order lands o AnsweredWill a waiter know that table 6 is promised at eight?Yes, if you gave the booking a table. On the Tables screen a free table shows its next booking in copper: the time, the name and the party size, from three hours before until an hour after. So nobody AnsweredSomebody on the waitlist gave up and left. Do I delete them?Press Left on their row. They drop below the people still waiting and stay on the record, which is worth having: how many walked is a real number about your Friday night. Nothing is deleted, and the r AnsweredEveryone keeps saying round. What is a round?One trip to the kitchen. The waiter picks the dishes and presses Send to kitchen: that is round one. Mains twenty minutes later is round two, dessert is round three. Three rounds, three kitchen ticket AnsweredIs table management a separate product I have to buy?No. Restaurant table management is part of your plan. Settings → Tables & QR ordering holds the table list, and Floor plan draws the room. The same tables carry your QR codes, your bookings and the ta AnsweredDoes a guest pay a delivery fee when they order at the table?No. A table order has no address step and no delivery fee. Whether your minimum order applies at the table is your choice, under Settings → Ordering in the Dine-in section, along with which payment me AnsweredWhat do I do with a booking when the guests arrive?On Orders → Reservations & waitlist press Seat on their row and pick a table beside the button. Use No-show after a reasonable wait, and Cancel when they ring to cancel. Anything you get wrong has an AnsweredDoes table service work when the internet drops?No, and the screen says so instead of pretending. Counter sales queue on the device and go up on their own, but tables live on Get Menu so that every device sees the same room: a round sent on a waite AnsweredDo the cooks need a PIN for the kitchen screen?No. A device paired as a screen in the kitchen goes straight to the board with no sign in, because a cook with wet hands should not be typing numbers. Anything that needs a name behind it, taking mone AnsweredWe forgot to close a table overnight. Is it still there in the morning?Yes. The floor shows open tables from the last day and a half, so last night's table is still waiting for you. Charge it, or have a manager cancel it with a reason. Something older than that drops off AnsweredCan a table pay half now and half later?No. A charge has to cover what is owed on that table or that bill, and the screen tells you exactly how much is short. That is what splitting is for: make a bill for the part somebody is paying now, t AnsweredHow do I make a QR code menu for my restaurant without a separate QR code menu generator?It is built in. Add your tables under Settings → Tables & QR ordering and each one gets its own scan link the moment it exists. Press QR design & print pack, pick colours, a caption and a card style, AnsweredDoes a guest ordering on the table QR code pay the service charge?What they pay at their own checkout is the price your ordering page showed them, with no service charge on it. The charge belongs to the tab on your POS, so if a waiter adds a round to that table, the AnsweredCan a guest change or cancel their own booking?Not from the page. The thank you screen tells them to call you if plans change, which for a table of four is the honest answer. You cancel it in one press on Orders → Reservations & waitlist, and Undo AnsweredThe guests moved to a bigger table halfway through. What now?Move the tab, do not start a second one. Open the table, press Move, then tap the free table they went to. Everything travels with it: the rounds, the kitchen tickets and any bills already made. A tab AnsweredCan I change the split after somebody has already paid?You can keep adding bills by item, but you cannot switch to an even split and you cannot change how many ways once a bill is paid. The screen says so rather than quietly renumbering money that is alre AnsweredHow does a cook know an order is running late?By colour, read from two metres away. A brand new ticket has a green edge and a JUST IN badge for its first minute. Every ticket shows a target of 8:00. Past about five minutes the clock turns amber, AnsweredSomebody pressed Ready too early. Can it come back?Yes. Press Bring back the last one on the kitchen screen and the order returns to the board with its dishes unticked. It exists for the moment a cook says Ready and then sees the chips still in the fr AnsweredThe grill screen is full of drinks. Can I fix that?Yes, with stations. Set them up under Settings → The POS → Printing & receipts, then set Who cooks it on each dish under Your menu. Buttons across the top of the kitchen screen then read Everything, G AnsweredTwo friends joined a table that had already ordered. Can I merge the tables?Yes. Open one table, press Merge and pick the other. Its rounds are added after the ones already there and keep their order, and the emptied table closes with a note saying which table it joined. Merg AnsweredDoes an allergy note stand out on the kitchen screen?Yes. When the order's note mentions an allergy, the ticket lifts it into its own warning line above the dishes instead of leaving it buried under one of them. Other notes still print beside the dish t AnsweredCan I send a second round while the first is still cooking?Yes, that is ordinary service. Press Add to this table, pick the dishes, Send to kitchen again. The kitchen gets a separate ticket for the new round and the older one stays where it was. Each round is AnsweredWhat does They asked for the bill actually do?It turns the table amber on every device and puts it under Waiting on you, so whoever is nearest goes over. It is a mark on the table, not a note on one phone. Sending another round clears it again, b Answered
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