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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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How do I record cash taken out of the drawer to pay a supplier?On the shift screen, under Money in and out of the drawer, choose Paid out, type the amount and say what it was for. It comes off what the drawer should hold, so the count at the end still balances. M AnsweredCan the POS talk to my card machine directly?Not yet, and we would rather say so than promise it. Today every restaurant's machine is typed by hand: the cashier keys the amount on the machine, reads the answer, and the POS records how it was pai AnsweredDo I need a card saved before I can switch the POS on?Yes. It is charged the day you add it, so a card has to be on file first and your plan has to be active. If either is missing, the panel on Settings, Plan and billing says which one and points you at AnsweredHow do I get the grill and the juice counter to print separately?Add a station for each place that cooks, under Settings, The POS, Printing and receipts. Give each its printer address and how many copies it needs. Then on each dish, pick who cooks it. One order bec AnsweredHow do I cancel a sale that has already printed?If it was not paid for, a manager voids it with a reason. If it was paid for, it is a refund rather than a void. Either way the sale stays on record, marked, with the reason and the person on it. Sale AnsweredA waiter took cash at the table. How does that reach the drawer?The waiter carries it and hands it in, and the hand in is recorded against them on the shift. A waiter's phone will not open the counter drawer, on purpose: a drawer should open where it is, in front AnsweredIs this a cloud based restaurant POS, or does everything run on the device?Both, on purpose. Prices, stock, tables, staff and reports live with us, so every device and your ordering page agree with each other. The device keeps its own copy of the menu and its own record of w AnsweredWe are a small hotel restaurant. Can guests charge meals to their room with a hospitality POS like this?There is no room charge feature as such, but [house accounts](/docs/gift-cards) come close. Set up an account per room under Settings → House accounts with a limit, and the cashier picks House account AnsweredDo I have to count note by note, or can I type one total?Either. Tapping through the note tiles is quicker than it sounds and it catches your own miscounts. If you have already counted on paper, put the whole amount in the coins tile instead and be done. Th AnsweredHow do I know nothing is stuck on a device?The device's own settings show how many sales are waiting to go up, and the selling screen shows a line whenever that number is above zero. When it says nothing is waiting, everything that device has AnsweredCan I change the closing line on my receipts for Ramadan and put it back afterwards?Yes, whenever you like. Open Settings → Printing & receipts and edit A closing line of your own under What the receipt says, then press Save. The panel beside the form shows exactly what will print, b AnsweredDoes the kitchen display screen cost extra?No. A screen in the kitchen is one of the three kinds of device you can pair, and the same yearly price covers it. It shows tickets from the counter, from waiter phones, from your ordering page and fr AnsweredDo I need to be online to open the drawer?No. The drawer and the printer are wired to your own counter, not to the internet. Selling, printing and drawer pulls all keep working with the router off. The only thing waiting for a connection is t AnsweredIs the POS menu the same menu as my ordering page?Yes, one menu. Change a price in your admin and both change. The device keeps a copy so it can sell without wifi, and it refreshes that copy when it syncs, so give a device a moment online after a big AnsweredA waiter collected cash at the table. How does it get into the drawer?The waiter carries it to the counter and it is recorded as handed in from the tables, under Money in and out of the drawer. That adds it to what the drawer should hold, so the count balances, and the AnsweredThe POS says a shift is already open. What now?Somebody left the last one running on that machine. Go to the closing screen, count what is in the drawer now, add a note saying the shift was left open, and close it. Then start the day again with a AnsweredDoes this work as a POS for a bar and restaurant?It does the parts that matter: a running tab per table, rounds sent to the kitchen or to a bar printer as they are ordered, splitting the bill by item or evenly, and a service charge on tables. Drinks AnsweredDoes a refund come out of the drawer?Only a cash refund. Money going back onto a card changes the report and not the tray, so recording it as cash would make your count wrong by exactly the refund. A cash refund comes off what the drawer AnsweredWhat happens to a sale we could not send when it finally goes up?It depends why. If we simply could not be reached, the sale waits in the queue and tries again, because the money is already in the drawer. If we looked at it and said no, a dish that had run out for AnsweredHow much float should I put in the drawer?Enough small notes and coins to give change through a busy hour. Count what is really there rather than typing a round number you would like it to be, because the closing count measures against exactl AnsweredCan I change which buttons my cashiers see first?Yes. Settings, then Arranging the POS. Drag tabs into the order you want, and drag your busiest dishes into the Most sold tab so they land on the first screen. There is also a box that fills Most sold AnsweredWhat is the difference between a void and a refund?A void cancels a sale that was never paid for. A refund gives money back on a sale that was. They are different events with different money, so the POS keeps them apart: try to void something already AnsweredDoes this replace the cash register I already have?For most small restaurants, yes. The POS takes the order, prices it with the same rules your [ordering page](/ordering-system) uses, takes cash or card, opens your drawer, prints the receipt and count AnsweredHow do I know which version of the POS app my tablets are running?Open Settings → The POS and look at the box called The app. It shows the current version beside the Download the app link. When a newer version is published, each device shows a banner saying a newer AnsweredIf I sell something that is not on the menu, where does it turn up in my numbers?On the sale, on the receipt and in the takings like any other line. The Not on the menu button on the selling screen takes a short name, a price and a quantity, and the sale carries that line. It touc Answered
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