Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 995 questions answered
- 18 topics
- Every question answered before it appears
Does the kitchen display screen cost extra?No. A screen in the kitchen is one of the three kinds of device you can pair, and the same yearly price covers it. It shows tickets from the counter, from waiter phones, from your ordering page and fr AnsweredDo I need to be online to open the drawer?No. The drawer and the printer are wired to your own counter, not to the internet. Selling, printing and drawer pulls all keep working with the router off. The only thing waiting for a connection is t AnsweredIs the POS menu the same menu as my ordering page?Yes, one menu. Change a price in your admin and both change. The device keeps a copy so it can sell without wifi, and it refreshes that copy when it syncs, so give a device a moment online after a big AnsweredA waiter collected cash at the table. How does it get into the drawer?The waiter carries it to the counter and it is recorded as handed in from the tables, under Money in and out of the drawer. That adds it to what the drawer should hold, so the count balances, and the AnsweredThe POS says a shift is already open. What now?Somebody left the last one running on that machine. Go to the closing screen, count what is in the drawer now, add a note saying the shift was left open, and close it. Then start the day again with a AnsweredDoes this work as a POS for a bar and restaurant?It does the parts that matter: a running tab per table, rounds sent to the kitchen or to a bar printer as they are ordered, splitting the bill by item or evenly, and a service charge on tables. Drinks AnsweredDoes a refund come out of the drawer?Only a cash refund. Money going back onto a card changes the report and not the tray, so recording it as cash would make your count wrong by exactly the refund. A cash refund comes off what the drawer AnsweredWhat happens to a sale we could not send when it finally goes up?It depends why. If we simply could not be reached, the sale waits in the queue and tries again, because the money is already in the drawer. If we looked at it and said no, a dish that had run out for AnsweredHow much float should I put in the drawer?Enough small notes and coins to give change through a busy hour. Count what is really there rather than typing a round number you would like it to be, because the closing count measures against exactl AnsweredCan I change which buttons my cashiers see first?Yes. Settings, then Arranging the POS. Drag tabs into the order you want, and drag your busiest dishes into the Most sold tab so they land on the first screen. There is also a box that fills Most sold AnsweredWhat is the difference between a void and a refund?A void cancels a sale that was never paid for. A refund gives money back on a sale that was. They are different events with different money, so the POS keeps them apart: try to void something already AnsweredDoes this replace the cash register I already have?For most small restaurants, yes. The POS takes the order, prices it with the same rules your ordering page uses, takes cash or card, opens your drawer, prints the receipt and counts the day at closing AnsweredHow do I know which version of the POS app my tablets are running?Open Settings → The POS and look at the box called The app. It shows the current version beside the Download the app link. When a newer version is published, each device shows a banner saying a newer AnsweredIf I sell something that is not on the menu, where does it turn up in my numbers?On the sale, on the receipt and in the takings like any other line. The Not on the menu button on the selling screen takes a short name, a price and a quantity, and the sale carries that line. It touc AnsweredCan I refund more than the customer paid?No. The POS adds up everything already given back on that sale and refuses anything that would pass what was paid. Without that rule, two half refunds and a full one hand out more than the customer ev AnsweredThe customer paid with a gift card. Where does the refund go?Back onto the same gift card, and the POS reads which card that was from the sale itself rather than from anything typed at the counter. House accounts and store credit behave the same way. Balances a AnsweredDoes every POS machine have its own shift?Yes. A shift belongs to one device, because the cash drawer sits under that device and one person is accountable for it. Two counters means two shifts, two floats, two counts and two Z reports on the AnsweredCan I use an old Android phone as a kitchen display instead of buying a tablet?Yes. A kitchen display system on Android is just a paired device of the kind A screen in the kitchen, and any Android phone or tablet will do. Add it under Settings → The POS, type the six letter code AnsweredWould this work in a food truck with only mobile data?Yes, and it is a good fit. Sales are kept on the device and go up whenever there is signal, so a dead spot at lunch costs you nothing. Take a Bluetooth printer, keep half an eye on the waiting count i AnsweredOne of my tablets was stolen. How do I stop it selling?Open Settings, The POS and press Disconnect on that device. It stops the moment it next reaches us and everything on it is wiped. Sales it already sent are safe in your reports. Pairing a replacement AnsweredDo I need to buy a POS machine from you?No, we do not sell hardware. Any Android tablet or phone runs it. A proper POS terminal such as a Sunmi or an iMin works with its built in printer and drawer port, and an ordinary tablet with a Blueto AnsweredWhat if I have no receipt printer? Can I still get the Z report?Yes. With no printer set up, the report appears on the screen instead so you can read it, and the copy button puts the count on your clipboard. Everything is also in your admin under Reports, Shifts a AnsweredMy cashier typed the wrong PIN too many times and cannot sign in now.Five wrong tries lock that person for five minutes. Nobody else is affected, and the POS itself is never locked, so somebody typing wrong numbers on purpose cannot shut your counter down. If you canno AnsweredA customer orders at the counter but wants to sit down and eat. Do I ring it up as a sale or open a table?Either works, and it depends on whether you will add to it later. If they pay now and that is the end of it, ring it up as a counter sale and the kitchen ticket prints straight away. If they might ord AnsweredDo the devices need their own wifi network?No, your normal one is fine. What matters is that a network printer sits on the same network as the device printing to it. Bluetooth printers pair straight to the device instead. If your wifi is weak Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.